BEFORE
Revival Research’s Situation Before RealTime
- 5 clinical research sites in 2 states
- 20 employees
- 7 active studies
AFTER
Revival Research’s Situation After RealTime
- 18 clinical research sites in four states
- 100+ employees
- 75 active studies
- 160 clinical trials completed
The Challenge
In 2018, Revival Research Institute successfully operated five clinical research sites with approximately 20 employees. However, Revival Research had challenges with managing study documentation via its massive excel spreadsheet and staying in compliance with FDA requirements in multiple remote locations across four states.
After losing two Clinical Research Coordinators (CRCs) in a short period of time and having to physically go to the sites to help perform the CRCs’ responsibilities, CEO Mazhar Jaffry discovered that managing paper documents on-site was a nightmare and that a system that automates the collection of study visits and documents remotely was imperative to optimize its operations. It also became clear that Revival needed to find a way to allow system access for other employees when key employees left the company. At an SCRS conference, Business Development Manager Nicole Stiff found RealTime’s booth, saw its potential, and shared the information with the Revival research team back home for further evaluation.
The Decision-Making Process
According to Jaffry, they were skeptical about onboarding a new system because they knew that once it was set up, it would be hard to change later. Because of this, Nicole said they considered 11 different vendors during their decision-making process. In the end, they decided to go with RealTime because of its comprehensive features, flexibility and commitment to adapting to Revival Research’s needs over time as things change.
“As we conducted our research, we found that RealTime listened to the customer and was willing to change things in the CTMS based on our needs. They also could see where the industry was heading and what sites will need to be successful,” said Nicole.
“The creators have done a very good job understanding the needs of the market and the end user; Overall, the system is very comprehensive. The benefits are endless if used properly.”
CEO Mazhar Jaffry
Revival Research Institute, LLC
The Transition to RealTime
Revival Research started with RealTime’s CTMS, eSOURCE, and free eDOCS Lite products. After experiencing the benefits of RealTime’s automated eRegulatory solution for six months, they decided to adopt the full eDOCS solution across all of their studies. Since that time, they have also adopted the RealTime-PAY solution for participant stipends and website integrations for recruiting.
“After trying out RealTime for six months, the company decided there’s no way we are going back to paper no matter what happens,” said Jaffry.
During the onboarding period, Revival Research used RealTime’s various training programs to help its staff learn the products. Revival Research took advantage of the educational resources within the RealTime University, and it also worked directly with the RealTime staff members to set up their system for success. While they knew it would be challenging to learn and adopt a new technology, they were able to successfully onboard the system by utilizing these training solutions and having access to RealTime staff who answered questions as they arose.
The Results – 500 Percent Revenue Growth
After onboarding RealTime, Revival Research experienced exponential growth. They scaled from five to 18 sites and have conducted more than 160 studies over a four-year period. They currently have 75 active studies underway and use RealTime’s entire Site Operations Management System (SOMS) to manage all their clinical trials. Here are some benefits that Revival experienced as a result of implementing RealTime’s integrated systems.
Bird’s eye view of financial metrics in real-time:
Improved quality and staff oversight:
The eDOCS solution allows management to assess employee performance to ensure compliance tasks are completed from a remote location on daily basis.
“The system allows flexibility to work online and provide an extra set of eyes to see things from a different angle. With that capability, we can pick up mistakes more quickly and stay compliant.”
Compliance enforcement:
The number of compliance violations after implementation of RealTime’s eSOURCE are negligible due to the system’s ability to enforce required entries. According to Jaffry, “With eSOURCE and eDOCS, it takes a lot of effort to make mistakes.”
Remote data access and monitoring:
“The software allows management to have checks and balances to make sure everyone is adhering to company policies and sponsor expectations.”
Expense reduction due to the need for fewer employees:
- Key Takeaways
With RealTime’s integrated software solutions:
- Compliance is enforced automatically.
- Efficiency and quality are significantly increased.
- Staffing needs/costs are reduced.
- Managing staff remotely is much easier.
- Scaling a site network from anywhere is possible.
- Exponential growth and scalability become a reality.
To learn more about RealTime’s fully-integrated Site Operations Management System (SOMS) solutions, fill out the form below.
